Terms & Conditions
SafetyWorks Training
Terms and Conditions of Service
1. Introduction
These Terms and Conditions govern the provision of training services by SafetyWorks Training (“the Company”, “we”, “us”, “our”). By booking or attending any training course, clients and learners agree to be bound by these Terms.
These Terms apply to all services delivered directly by SafetyWorks Training and those delivered on our behalf by approved subcontractors.
2. Services
SafetyWorks Training provides forklift and associated workplace safety training, assessment, and certification services in accordance with current UK industry standards and awarding body requirements where applicable.
3. Bookings and Acceptance
All bookings must be confirmed in writing (email or booking form).
A contract is formed once SafetyWorks Training issues written confirmation.
It is the client’s responsibility to ensure that all information provided (e.g. delegate details, prior experience) is accurate.
4. Fees and Payment
Fees will be agreed at the time of booking and confirmed in writing.
Invoices are payable within the agreed payment terms (typically 14 or 30 days).
We reserve the right to withhold certification where payment has not been received in full.
5. Cancellations and Rescheduling
Cancellations made within 5 working days of the course may be subject to a cancellation fee of up to 100%.
Rescheduling requests will be accommodated where reasonably practicable.
SafetyWorks Training reserves the right to cancel or reschedule training due to unforeseen circumstances; in such cases, alternative dates or a refund will be offered.
6. Client Responsibilities
The client (employer or booking organisation) must:
Provide a safe and suitable training environment compliant with health and safety legislation
Ensure equipment used for training (e.g. forklifts) is safe, maintained, and compliant
Provide accurate information about delegates’ experience and capability
Ensure delegates are medically fit to undertake training
7. Learner Responsibilities
Learners must:
Follow all safety instructions and trainer guidance
Behave in a professional and respectful manner
Disclose any relevant medical conditions or learning needs
Wear appropriate PPE where required
Failure to comply may result in removal from the course without refund.
8. Certification
Certification is issued only where the required standards of competence are met
Certificates remain the property of SafetyWorks Training until full payment is received
We reserve the right to withhold or withdraw certification where standards are not met or misconduct occurs
9. Use of Subcontractors
SafetyWorks Training may use approved subcontractors to deliver training and related services.
Where subcontractors are used:
They are subject to due diligence, quality assurance, and monitoring processes
They must comply with all relevant legislation, standards, and awarding body requirements
They are required to adhere to SafetyWorks Training policies, including equality, safeguarding, and health and safety
Overall responsibility for service quality remains with SafetyWorks Training
10. Quality Assurance and Compliance
SafetyWorks Training operates robust quality assurance processes to ensure compliance with:
UK health and safety legislation
Industry best practice for forklift training
Funding and regulatory requirements where applicable
We reserve the right to observe, audit, and review all training delivery, including subcontracted provision.
11. Health and Safety
All training is delivered in accordance with relevant health and safety regulations
Risk assessments must be in place prior to training delivery
Training may be stopped if unsafe conditions arise
12. Liability and Insurance
SafetyWorks Training holds appropriate public liability and professional indemnity insurance
We shall not be liable for any indirect or consequential loss
Liability is limited to the value of the training services provided, except in cases of death or personal injury caused by negligence
13. Data Protection
Personal data will be processed in accordance with UK GDPR and the Data Protection Act 2018
Data will be used only for the purposes of delivering training and meeting legal or regulatory requirements
Further details are available in our Privacy Policy
14. Complaints and Appeals
Complaints must be submitted in writing
All complaints and appeals will be handled in accordance with our formal procedures
We aim to resolve all complaints promptly and fairly
15. Force Majeure
SafetyWorks Training shall not be liable for failure to deliver services due to circumstances beyond our reasonable control, including but not limited to extreme weather, industrial action, or illness.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
17. Website Reference Clause
A current version of these Terms and Conditions is available on the SafetyWorks Training website – www.safetyworkstraining.com . By engaging our services, clients agree to the latest version published at the time of booking.
18. Review
These Terms and Conditions are reviewed annually and may be updated to reflect changes in legislation or business operations.
Contact: SafetyWorks Training Ryan Davies ryan@safetyworkstraining.com 07739411755 or 0151 440 4402